Maintenance in a rental property

There are two levels of maintenance in rental properties; urgent repairs and non- urgent repairs.

If a tenant requests urgent repairs, the landlord or property manager must respond immediately.

Repairs considered urgent include.

  • Air conditioning/ cooling
  • A failure to comply with rental minimum standards such as a toilet, vermin-proof bin, adequate hot/cold water in the bathroom and kitchen, secure windows, cooktop, oven, sink, heating in the living area, blinds in bedrooms and living area and deadlock on external doors.
  • A failure or breakdown of a safety-related device such as a smoke alarm or pool fence.
  • A pest infestation
  • The presence of mould or damp caused by or related to the building structure.
  • Burst water service
  • Blocked or broken toilet system
  • Serious roof leak
  • Gas leak
  • Dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • Failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
  • Failure or breakdown of the gas, electricity or water supply
  • Any fault or damage to the premises that makes the premises unsafe or insecure
  • An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • A serious fault in a lift or staircase.


When a tenant requires non-urgent maintenance, they must put the request in writing via email or letter and supply all necessary information in regards to the non-urgent repair. The landlord will then accept or decline the tenant’s request.

Aside from repairs that can only be done by licensed tradespeople, a landlord can do their own maintenance, just as long as they give the tenant notice and keep them well informed.

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