Maintenance in a rental property
There are two levels of maintenance in rental properties; urgent repairs and non- urgent repairs.
If a tenant requests urgent repairs, the landlord or property manager must respond immediately. You can find a list of repairs considered urgent in the description.
Repairs considered urgent include.
- Air conditioning/ cooling
- A failure to comply with rental minimum standards such as a toilet, vermin-proof bin, adequate hot/cold water in the bathroom and kitchen, secure windows, cooktop, oven, sink, heating in the living area, blinds in bedrooms and living area and deadlock on external doors.
- A failure or breakdown of a safety-related device such as a smoke alarm or pool fence.
- A pest infestation
- The presence of mould or damp caused by or related to the building structure.
- Burst water service
- Blocked or broken toilet system
- Serious roof leak
- Gas leak
- Dangerous electrical fault
- Flooding or serious flood damage
- Serious storm or fire damage
- Failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
- Failure or breakdown of the gas, electricity or water supply
- Any fault or damage to the premises that makes the premises unsafe or insecure
- An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
- A serious fault in a lift or staircase.
When a tenant requires non-urgent maintenance, they must put the request in writing via email or letter and supply all necessary information in regards to the non-urgent repair. The landlord will then accept or decline the tenant’s request.
Aside from repairs that can only be done by licensed tradespeople, a landlord can do their own maintenance, just as long as they give the tenant notice and keep them well informed.
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